Privacy Policy

Effective Date: 1 August 2026

Last Updated: 1 August 2026 (previously updated 1 June 2025)

1. Introduction

Welcome to Kennett Electrical and Compliance Ltd (“we”, “us”, or “our”). We're committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you interact with us, including through our website at www.kennettelectrical.com (the “Site”).

This policy is written in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025 (DUAA), which introduced a number of changes to UK data protection law during 2025 and 2026.

By using our services or visiting our website, you agree to the practices described in this policy.

2. Information We Collect

a. Information You Provide

•      Contact Details: name, email address, phone number, address

•      Service Information: details you provide when requesting quotes, booking services, or contacting us

•      Payment Information: billing and payment details (processed through secure third-party providers)

•      Communication Records: any correspondence you send to us, including emails and web contact forms

b. Information Collected Automatically

•      Technical Data: IP address, browser type, operating system, referring website

•      Usage Data: pages visited, time spent on the website, interaction with content

•      Cookies and similar technologies: see Section 6 for more detail

3. How We Use Your Information

We use your personal data for the following purposes:

•      To provide our services to you

•      To communicate with you and respond to enquiries

•      To manage bookings, issue quotes, and complete contracts

•      To send service-related updates or reminders

•      To comply with legal and regulatory requirements

•      To improve our website, services, and customer experience

•      To send marketing communications (only if you have opted in)

4. Legal Bases for Processing

We process your data on the following lawful bases:

•      Consent: for direct marketing and optional communications

•      Contract: to fulfil a service you have requested

•      Legal Obligation: to comply with financial, tax, and regulatory requirements

•      Legitimate Interests: for security, business operations, and customer service

•      Recognised Legitimate Interests: for specific limited purposes set out under the Data (Use and Access) Act 2025, such as safeguarding, crime prevention, and responding to legal obligations, where this basis applies

Where we rely on legitimate interests or recognised legitimate interests, we've considered the balance between our business needs and your rights, and you can contact us at any time to find out more.

5. Sharing Your Data

We only share your data when necessary, including:

•      With service providers (for example, IT providers and payment processors)

•      With regulators or legal authorities if required

•      In the case of business transfers or restructuring

We do not sell or rent your personal data to any third party.

6. Cookies and Tracking

We use cookies and similar technologies (including pixels and other storage or access technologies) to:

•      Ensure the website functions correctly

•      Understand how visitors use our website

•      Improve user experience

Any cookies that are not strictly necessary for the website to function are only set once you've given clear, active consent. You'll always be given equally prominent options to accept or reject these, and you can change your preferences at any time through the cookie settings on our Site or your browser settings. Disabling cookies may affect certain features of the Site.

7. Data Retention

We retain your personal data only for as long as necessary for the purpose it was collected, or as required by law (for example, tax regulations). Once no longer needed, your data will be securely deleted or anonymised.

8. Your Rights

You have the right to:

•      Access the personal data we hold about you

•      Correct inaccurate or incomplete data

•      Request deletion of your data (subject to legal obligations)

•      Restrict or object to certain types of processing

•      Withdraw consent at any time (for marketing communications)

To exercise your rights, contact us using the details in Section 13.

9. Data Protection Complaints

If you're unhappy with how we've handled your personal data, you can raise a complaint directly with us using the contact details in Section 13. In line with the Data (Use and Access) Act 2025, we will:

•      Acknowledge your complaint within 30 days of receiving it

•      Investigate without undue delay and keep you informed of progress

•      Tell you the outcome once our investigation is complete

If you're not satisfied with our response, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or by calling 0303 123 1113.

10. Data Security

We take appropriate security measures to protect your personal data, including:

•      SSL encryption for website transactions

•      Secure servers and systems

•      Regular data security reviews

However, no internet transmission is completely secure, and we'd encourage you to take steps to protect your own data when online.

11. Third-Party Websites

Our website may contain links to third-party sites. We're not responsible for the privacy practices or content of these sites, so please review their own policies before sharing personal data.

12. Children's Privacy

Our services are not intended for children under 13, and we do not knowingly collect data from children. Where any processing could affect a child, we take extra care in line with the UK GDPR's requirements around data protection by design and default, including the additional safeguards for children introduced by the Data (Use and Access) Act 2025. If you believe a child has provided us with personal data, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time, including to reflect changes in the law. Updates will be posted on this page with a revised effective date, and we'd encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Kennett Electrical and Compliance Ltd

Ramscroft Stables, Chalk Lane

Withern, Lincolnshire

LN13 0LQ

Tel: 0330 043 0264

Email: [email protected]